OUR Policy on claims of Damaged or Non Receipt of Shipments
We here at Digital Design take every neccesary means of ensuring your packages arrive safely and on-time.. through either the U.S Postal service or U.P.S. common carrier. Therefore it is importamt to us to know of any packages that is not received in satisfactory condition, or for that matter not at all.
All items shipped from our offices have been insured with the carrier that is designated to deliver the item. Therefore we abide by all Federal Laws and regulations governing theese institutions and expect you to do the same.
Here is what is required in order for your claim to be processed:
If a package is claimed to be lost ... The person to whom the package was sent must provide written documentation stating their complaint in writing... the complaint must incude the name, shipping address, and telephone number of the person stating that their item was either never received .........
For customers stating the item was damaged:
You will need to send your complaint in writing... the complaint must incude the name, shipping address, and telephone number of the person stating that their item was damaged upon receipt.... You must return the item, along with all of the original shipping materials to the location where the item was origannally sent from.
Please keep in mind that it will take 4 to 6 weeks for your claim to be investigated. It also should be noted that Mail Fraud is a Federal Offense punishable by up to 10 years in prison. So please abide by their guidelines.
Thanks in Advance,